Lucy in the Sky, Inc. operates this Website. Not worth the hassle and loss of money. Hi there. Do the dresses come within two weeks and is it worth the money? Hi Mandy, Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Followed up shortly after the purchase to make sure everything was ok. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing The package was never opened -- and sent back immediately. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Yes, it says so on the website -- READ THE FINE PRINT. Hi Sonam, Thanks for your feedback. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Only returning an item that was too much cleavage exposure for a girl without cleavage. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. We had the same issue. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. I had a few concerns about my order and my online team member Danielle M. was very helpful. Save. I reached our to the company and got a fast response from them. The company helped issue credit for this matter to purchase a new item as soon as possible. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Finally, the Trust Mamma rating is four stars. I don't care how good are their dresses and I don't even want to know. This cost is not covered by us and is charged directly by your local government. Please make sure that the style is in original condition otherwise it may be sent back to you. A cookie is a small file which asks permission to be placed on your computer's hard drive. Store credit took weeks. I will absolutely be reordering a new size and be a returning customer! We're sorry to hear about the sizing issue. Hi Kristina, Free Shipping Worldwide, over US$50. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) -Kate. Mar 16, 22 (Updated: Sep 23, 22) I have been waiting for almost three weeks and still haven't got my money back. I was horrified. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Two out of four of the dresses arrived by January. These linked sites have separate and independent privacy policies. Search Full List of Executives. From time to time, we may restrict access to some parts or all of this Website. I foresee no dress, no money returned and no reply. Hi Denver, -Kate. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? They said they will refund me within 10 days without any explainations for their lateness. The 24/7 chat is turned off and nobody bothered to respond to my email. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. -Kate. Then, the item never ships. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. Please contact us via Live Chat for 24 hour customer care. We also ensure all reviews are published without moderation. Our privacy policy, which sets out how we will use your information. Sky Contact Number | How to get in touch with Sky | Digital TV Her mom (Gene's mother's sister) has moved to France. Tip for consumers:Returns usually only give store credit. CASANDRA M. was extremely helpful in seconds. Lucy In The Sky Cafe - Tripadvisor -Kate. Sky Contact Number and helpline for Broadband and TV - Selectra These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. 0800 840 0202. Saved jobs We want to make sure this is refunded immediately. Over 90% of Sky customers seeking help quickly get it through the available online channels. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Hi Kat! The customer service and chat support feature here is great and really easy to use. Customer Service number - O2 Community I never got any notification from them that my dresses would be late or anything. I was SHOCKED as the price of this dress after I received it. Is Lucy In The Sky Legit & Ethical? Is It Really Trustworthy? (2022) I have emailed twice and now we are scrambling for a dress for homecoming the week of. Our small is generally the equivalent of a US Size 2. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. Tip for consumers:Cannot get a refund, only store credit. BROADBAND. . I used the chat feature again in January to try to figure out where my two other dresses were. Background and inspiration Our cut-off for same-day express shipping is 1pm Pacific Time. No further information is required on your end, the return label has all your information. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Really bad. You can email us at resolution@lucyinthesky.email for any further assistance. I ordered a dress on October 2,2019 and still not dress. However, this is out of over three hundred reviews. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Email: shop@lucyinthesky.email - replies within 24 business hours. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. The customer service is out of this world. But, not to worrythey charge your credit card as soon as you make the order. . I ordered 4 items and once I received 2 of them and saw how bad the quality was. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. You can email us at resolution@lucyinthesky.email! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. I ordered my daughter's homecoming dress on 9/20. It is an eligible payment method for all U.S orders over $35. I have never been able to complete a return that quickly. Hi Matilde, If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). LUCY IN THE SKY - YouTube You should check this page regularly to take notice of any changes we may have made to the Terms of Service. KYLA can provide quick and real-time responses to your SKY service concerns. Check out what 6,872 people have written so far, and share your own experience. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Do not trust this shop to deliver. Twice now, I have not received an order or refund. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Hi Bethany, Products used:None, I never received them. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Products used:None, sizing too inaccurate. Lucy in the Sky with Diamonds - Wikipedia Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. What Is Lucy in the Sky? Please email us at resolution@lucyinthesky.email so we can assist you further. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Hi Addison, Thanks for your feedback. -Kate. Once a order has been shipped this cannot be canceled. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Don't waste your time or money, just go somewhere else! Moving home . "lucy in the sky. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Help and support; Contact BT; Back. Not Available. We're so sorry to hear that your order was delayed. I use the chat feature and they told me that the dresses would arrive within the next three weeks. It said delivery between 9/30 and 10/12. Call costs from other providers will vary. Luckily I was able to return it and get store credit pretty quickly. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Daughter bought a dress for homecoming from this site. Thanks for your feedback. Extremely disappointed and feeling like they stole from me. Check out what 6,964 people have written so far, and share your own experience. DO YOU SHIP INTERNATIONALLY? This Privacy Policy Statement only covers our Website and does not cover any other website. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Please email us at resolution@lucyinthesky.email so we can look into this for you. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? I am so disappointed and will NEVER ORDER AGAIN! The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. there is a dress i like but it is all out of stock. We're so sorry to hear about the order. Hi Mike, Thanks for your feedback. Please read the email in full, there may be pertinent details which may have been missed. Thanks for your feedback. Please email us at resolution@lucyinthesky.email. Contacts: Adam Russell Adam.Russell@FHFA.gov Annoying, right?! Yet Lucy in the Sky refuses to give a refund. Glad that our Customer Service was able to help with your returns! She answered all the questions we had quickly and gave good advice. How would you even know if something would fit or if you'd like the quality? It was not the representatives fault, so she did great, but the company should do better in alerting guests. Excellent Customer Service, Quality Name Brands. Lucy In The Sky consumer reviews, complaints, customer service. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Phone Email. . she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Please use the following size guide to help determine your size of clothing. -Kate. You must not misuse this Website. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Supervisor. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. this was for a very special event and now i have no outfit and no resolution to this. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Gucci belt men Marmont . ADD ONS. Thanks for your feedback. Business days do not include weekends or public holdiays. Thanks for your feedback. We will not be liable if for any reason this Website is unavailable at any time or for any period. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. . Please email us at resolution@lucyinthesky.email so we can assist you sooner. I threw out all the clothing. This is the only time I ever have ordered something online when the seller would only give store credit. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Date of experience: 04 February 2023. For international orders, any taxes or customs fees are the responsibility of the recipient. Contact us - LUCY IN THE SKY Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . HELP & SUPPORT. I had talked to 2 other reps there and they did not help AT ALL! As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Our regular return policy applies to all orders made through AfterPay. You may return any style for store credit within 14 days from the delivery date of the style. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. . Why would I need store credit when I already purchased the 3rd dress. Poor Customer Service! Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Very professional. If you please email us at resolution@lucyinthesky.email we can assist you with a return. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. Lucy in the sky is our GO TO for all things special occasion. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Yes, the one dress I never received was . I HAVE MY TRACKING NUMBER. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. We're sorry to hear that you had issues with your order. We'll send her your regards! -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Copyright 2023 Lucy in the Sky inc. All rights reserved. -Kate. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit!
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