Henckels, LLC Cutlery View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Once you have all of the information mentioned above outlined in a letter, pack up your box with the return. FRI: 9AM-2:30 PM EST. Ten days passed. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Since I havent yet had the pleasure, Ill do you one better in this Zwilling Cookware review and include a variety of feedback from around the web. In an effort to ship orders within a 24-48 hour period, we are unable to interrupt the shipping process to affect changes or cancellations. Date of experience: October 20, 2022. Suitable for chopping herbs, cutting vegetables, slicing and dicing fish and meat. They won't warranty the handles if you've machine washed them. Please note that processes for ordering Henkel products for distribution and sales contacts vary from product to product and from region to region. Claim your profile to access Trustpilots free business tools and connect with customers. Youll find a complete range of pots and pans within most lines, though some only house fry pans. Henckels Pro Zwilling. With all things considered in this Zwilling Cookware review, Id definitely say the brands pots and pans are worth it. Why should I waste my money and time because theyre technical issues! they canceled part of my order without notice and I cant use the rest items because its their food save vacuumed set. So there is no actual way to contact the company for warranty claims. Henckels knives are known for their premium forged cutlery that has been made in Solingen, Germany since 1731. Emailing them constantly and providing proof of delivery. Just read the reviews. How can they put items on sale then no ethics or customer centrism at all ORDER NUMBER: CA-ON-0025000. ZWILLING Spirit 3-ply Stainless Steel Ceramic Nonstick Fry Pan Cookware Purchase Please write us a message using our contact form below. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Press question mark to learn the rest of the keyboard shortcuts Log InSign Up User account menu Vote My orders stayed in processing status for longer than 2 weeks. Stainless steel and clad pans last longer but they may require more care. Zwilling offers a limited lifetime warranty for all its products. Mit einem Kundenkonto kannst du dir eine Wunschliste erstellen, deine Bestellungen verfolgen und du erhltst Zugang zu exklusiven Angeboten. Until this day, more than 3 weeks later since I returned the frother, I have still not received my money back as they are still handling this extremely trivial case. Alternatively, you can find a selection of the brands cookware at Amazon, Bed, Bath & Beyond, and many other retailers. Made in Solingen, Germany. Ive had it something like five years. I said I was filing a dispute with the credit card company. Try to greet customers with a smile and always be courteous and respectful. 10 ways to deliver great customer service I said I wanted a refund when I sent it back because I did not like the item. Henkel will publish its 2022 Annual & Sustainability Reports on March 7, 2023. Henckels Cookware Ceramic Nonstick Vista Clad Nonstick is coated with CeraForce, a ceramic nonstick coating that is PTFE- and PFOA-free. We also ensure all reviews are published without moderation. We are sorry to hear that our product did not meet your expectations. That voids the warranty. They have a return policy BUT, you have to pay shipping back to them. DISCOUNT. You'll be able to trim even the toughest toenails with ease. Horrible company! In fact the store told me to email CS. There are different possibilities to partner with Henkel: Henkel Tech Ventures and Henkel dx Ventures are open for different innovations. The company invoiced me for the prize of an item I did not bought. But not what you would expect from 100 knives! Were here to help. If a product is returned and the order no longer qualifies for a Gift with Purchase(s), the Gift(s) must also be returned; otherwise the value of the gift(s) will be deducted from your credit. I have generally had a good experience with 3rd party retailers. Culinary Insider program terms and conditions. Well walk you through a few points to consider before shopping. This was available to customers from a supermarket chain's loyalty point campaign. Return / Refund process is awful, I sent the product back and included paper work as instructed. Slide the cutting edge up and down over the sharpening stone. Product not as described and return postage denied.Description on website incorrect (for knife sharpener) but no accountability taken by company to correct mistake. months due to no stock. Then the orders started getting cancelled due to the lack of inventory, which leaves me really really disappointed and wonder if they over sold items or putting unavailable items up for sale to start with. Anyone can write a Trustpilot review. Dont order from this company. After they received the item, no refund appeared on my credit card. Ill get into the fine details of whats on offer, feedback, and more. Henckels Four Star Zwilling J.A. Apart from the Zwilling brand, Zwilling also owns several respected brands in cookware world. This is the worst customer service I have ever dealt with, I have been trying to get a warranty item for eight months and still I dont even have an update or an ETA on when I should be getting it, save yourself from this company and never order anything it is the worst service Ive ever received, Would not recommend this company. I did that. Wir schicken dir dann umgehen einen Link zu, mit dem du ein neues Passwort erstellen kannst. Whether you are a job seeker, an analyst, a consumer or a customer and you could not find the information you were looking for, or you have specific questions, please feel free to reach out to us. I feel extrmely offended and frustrated. Pack your product in its original packaging, Any other information about your online purchase. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. With German engineering, its collections are made from stainless steel and aluminum, with certain options coated in nonstick ceramic or granite, ie. * In order to provide you with quick feedback, it is absolutely necessary that you send us the information marked with a red asterisk. June 7 - no response from Zwilling. After 6 weeks I am still waiting for my order to be shipped (they promise 7-14 days). Companies can ask for reviews via automatic invitations. Buy ZWILLING TWINOX Toenail clippers | ZWILLING.COM It can't get any worse. By clicking Sign Up, you are agreeing to our. Discover stories, expert articles and news from Henkel on Sustainability, Innovation, Digitalization & New Work in our digital magazine Spotlight. They say the kitchen is the heart of the home. Why is it taking that long to refund my money. 138 total complaints in the last 3 years.. . @kspstuff" Certain types of Zwilling cookware are oven safe up to 400F while others can only withstand 300F in the oven. Add enough packing material to make sure that the product is secured well in the box. . Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. I bought a milk frother that did not work according to specifications as it did not heat the milk when selected to do so. Attention: ZWILLING ONLINE RETURNS Zwilling J.A. Care tips from professionals. You've suffered a catastrophic blade failure, I'm going to have to ask you to leave the forge. You can also reach out to Zwilling via email directly. If its a 10-piece set, then youll get a 1-qt saucepan (with lid), 2-qt saucepan (with lid), an 8 fry pan, a 10 fry pan, a 3-qt saute pan (with lif), and a 6-qt Dutch oven with a lid. It has been well past 30 days and I have not received an update much less a refund. What an embarrassment for such a large multi-national company. Since Zwilling deals with cutlery items like knives etc, your package should abide by the rules of the US Postal regulations. Awaiting amount to reflect on card. This option is a terrific choice for anyone worried about cooking on a nonstick surface. Here are their contact details: Zwilling Customer Service phone number: 1 (914 . Just paid for shipping and they fixed it. Have questions about your order? Find out how we combat fake reviews. Reply from ZWILLING UK. Their customer service is atrocious. ZWILLING J.A. Henckels Zwilling JA Henckels Pro 2 Piece, 16.5 X 3.7 You can contact Zwillings customer service if you have any questions regarding Zwillings warranty questions. They hadn't processed my package as it wasn't shipped for 4 more days. Zwilling J.A. Henckels Knives & Cookware | Cutlery and More If customers have questions about the callback, they can contact Zwilling customer service at the following number: + 49 (0) 212/882 - 8645. SHOP NOW. They won't contact me back or refund my money. As I mentioned earlier, I was trying to contact them for more information, however, when I pressed Submit, the button was not working. At Cutlery and More, we offer the very best of the Zwilling cutlery collections -- and cookware too. Currently, there is no expiration date. If youre not a fan of hand washing, choose a line that is. I give one star because I cant give zeroWe purchased 2 pans and after a few times of use in slow cooking they started to become brown and sticky.I sent the pics over an email as they have warranty (apparently but it doesnt exist that), and they say it was our fault overheating the pans and the warranty doesnt cover that!The worst brand and the worst customer service I have ever contacted in my entire life!We will never purchase again, and we will never recommend it to anyone!!! They have fast and reliable shipping on their website however its quite the opposite. Here are some tips to follow when packing your box: Should you season stainless steel pans? Due to this, Zwilling has the right to not reject warranty claims from customers who purchased from unauthorized sellers, which also includes unauthorized websites. Got a reply on June 1. Kundenservice Die Zwilling-Gruppe steht fr Tradition und kontinuierliches Wachstum National und international The processing and use of your data is based on statutory provisions which justify those operations on the grounds that the processing is necessary for processing your request. Slow and sloppy customer service. We are constantly innovating to offer better performance with a reduced ecological footprint. Expiration Date. Really??? Check out Zwilling Energy cookware. 7 inches. Registriere dich jetzt und spare 10% auf deinen ersten Einkauf! Please go onto the website and get the correct item code so that we can be able to assist with the replacement spring.". If it is not possible to return the product to the physical or online store from where it was purchased, then mail the product in to Zwilling. By far the worst webshop Ive ever dealt with. Returned and ordered another. REMOVING THE BURR. If you own Zwilling products, this post gives you information about the Zwilling warranty. Brand: ZWILLING 36 ratings Lowest price in 30 days -6% $16999 Was: $179.95 FREE Returns About this item Curved bolster encourages cutting with improved precision, safety and Comfort POM handle is durable and resilient SIGMAFORGE knife is forged from a single piece of Special Formula High-Carbon NO STAIN stainless steel This response was rather cheeky/rude, so I wont be ordering from them again. It goes against our guidelines to offer incentives for reviews. Brutal customer service, I will never deal with them again. A week later I received a package - a spoon rest.I immediately advised them of their error, they said to send it back and when they received it they would send the pan.Every month I would exchange an email with Customer Service who would claim that they had processed the order and it would be sent within 10 days.In early December 2022 I told them to send it or issue a refund (the third time I did so). Bitte berprfe deine Eingaben und versuch es nochmal. Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed. Zwilling (for Italy): the worst customer service EVER! zwilling PRODUCT REGISTRATION. Monday . Customer Service If you have any questions or need help with your account, you may contact us to assist you. Gift With Any HENCKELS All the companies refund 5-7 day. Totally BS. So I bought this high quality pan. Hopefully, this will be fixed so that anyone claiming warranty or has issues related to their order, can contact Zwilling to get a swift reply. I am so very disappointed in this company. Zwilling J.A. Henckels, LLC | Complaints | Better Business Bureau Profile You need all the original packaging and pay shipping. A place for all things chef knives. ZWILLING Canada on Twitter: "Building on a ZWILLING favourite, the Only items in new and unused condition with the original manufacturer package will be accepted for a refund. "Building on a ZWILLING favourite, the ZWILLING Pro Blonde Collection features the same contoured bolster and laser-cut blade as the popular ZWILLING Pro series but also incorporates an updated holm oak wood handle for an elegant, contemporary design. They did not. According to the Zwilling warranty policy, if you are making a warranty claim, Zwilling will not pay the shipping or handling charges incurred during the warranty return process. Claim your profile to access Trustpilots free business tools and connect with customers. Terrible company to deal with. When it comes to pots and pans, especially nonstick, you have certain expectations (ie. I emailed for an update. The way each line of cookware performs varies, but the Clad CFX line is known for its quick and even heating, stay-cool handles, and oven-safe capabilities up to 400F. Items in the clearance section, warehouse sale section or marked clearance, discontinued, visual imperfections or closeout are non-refundable. They just say "we will check and get back to you" and they never do.Also, they deleted my bad review from their website. They asked for an mailing address. And so my submission did not go through on Zwillings website. Error! Youll find similar stats with each of Zwillings collections. HENCKELS LLC, 270 Marble Ave, Pleasantville, NY, 10570. It was well packaged and was already broken (which I had evidenced before with photos!) Free 4-Piece Set of Pan Protectors. It was awarded a 4.7/5 star score from 1,062 shoppers who loved the pans for their nonstick nature and quality look and feel. If youre looking for inclusive sets or deeper pans, check out other options like the Spirit or Clad CFX. Looking for stainless steel only? I sent photos of the damaged dish and they agreed to replace it upon return. Took months to even get items that weren't broken upon arrival and then when I finally got to use them they break. In this case please read if your patent meets our requirements. This toenail clipper has a long handle that provides strong leverage. Save my name, email, and website in this browser for the next time I comment. Ideally, the product should be packaged in its original packaging, if available. Zwilling is a well known brand of cookware and cutlery. You can find the email address for their customer service team on the Contact Us page on their website. With a ceramic coating that lasts 50% longer than the brands previous model, its also 3x more durable and safe for use with metal utensils as its 10x more scratch resistant too. Did you come here looking for just one type of pan? I consider it my duty in this Zwilling Cookware review to help you decide if our featured brand is right for you, so Ive included two other great brands here to check out. On Dec 14 while it seems like refund is done even though I didn't request for it and wanted the items. Once again for a better understanding of these exclusions and disclaimers go to the link given above and read the full warranty. If the CS can't find it, how am I suppose to find it? Silvano 45-Piece 18/10 Stainless Steel Flatware Set (Service for 8)