Perhaps Its Time to Switch to Something Other Than StubHub. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. I was a no show due to a soft water flooding of o The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Ticketmaster will be the only place selling VIP Tickets though. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. With only these four steps, your refund request is faxed. Lets dive into it right away. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. New York We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Enjoy! "If you have tickets to a show that is postponed, you will be able to select your refund . South Carolina, Great so in the future dont use stub hub because you cant get your money back. Illinois Review the StubHub return and refund policy at ReturnsAndRefunds.com. Phone Call 1-866-788-2482. Click or tap See actions and select Make changes. Find contact information here. Congratulations on your sale. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. The old bait and switch! The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. 1.866.788.2482. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). No matter how you get them, well email you when theyre ready. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina How to Contact StubHub for fraudulent tickets. I've been a customer for a long time and am not happy. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. I waited 2 days and tried the access code again..still nothing. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. How do I contact StubHub for a refund? The company does have something they term FanProtect Guarantee in its User Agreement. Contact us United States and Canada. Check out the table below to see the best alternatives to StubHub. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Ticket buyers and sellers say StubHub owes them after widespread event Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Bradley R. Hightower. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. 6:00 AM - 7:00 PM PT weekends. It is possible to request a refund on a purchased StubHub ticket manually. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. A few days later I'm only paid out for 1 set of tickets. We will process the refund to your original payment method within 5 days. Get useful tips, expert advice and cute animals in your inbox every week. And the exact same seats they re listed and sold for a different amount sold and the payout. Reach out to customer service representatives via social media, Call the event organizer and state your case. Have an idea for StubHub? The clause is designed to protect both buyers and sellers. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Solved: Refund in Progress - StubHub Community Louisiana StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. If you purchased on a registered account, your credit is available within your StubHub Wallet. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. They say $0.00. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Hawaii On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Combined with viagogo, we now span 90+ countries around the world. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. The company prides itself on being a Fan-to-Fan service. Click on any of the links and there is a private message link on the moderators page They can assist you. She came back and said I'm refunding your money butand then starts fighting with me again. How do I contact StubHub support? - KnowledgeBurrow.com To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. StubHub issuing refunds for events canceled due to COVID - The Enquirer I been buying and selling for 12 years with them. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money I was refused to talk with a supervisor , I had 4 tickets listed. Colorado: 8,688 customers due $3,120,442 in refunds. We are changing the way you register and sign-in to the StubHub Community. Remember, your order is covered by our FanProtect Guarantee." Another way you might reach the company is by sending them an email. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. From everything weve seen, the StubHub customer support is quite thin, to say the least. How Do I Contact StubHub For Refund? | Insurance Guide StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Copyright 2020 Scripps Media, Inc. All rights reserved. I was only given the option of the credit and the event was in CA. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. to check out everything we offer. From everything weve seen, the StubHub customer support is quite thin, to say the least. How do I contact StubHub customer service? - KnowledgeBurrow.com Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. I would like to request a refund for the cancelled Billie show versus the credit that Ive received.