An engineer will install an ONT at your premises to connect to the nearby fibre cable. How quickly can I get Fibre to the Premises (FTTP) installed? If the work is not complex, they'll carry out all the external work required. Response was given fairly soon after initial slection. More strikes are planned in the coming weeks in the rail dispute. on Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Theyll need to get in touch with you, so please give us your mobile number for us to share. Openreach UK Rebranding All its Logos and Engineering Vans on Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. He has sturdy life goals and knows where he wants to go. Mar 2018 - Present5 years 1 month. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Job Responsibilities: Undertake poling when required Work on Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . My Background as a Phone Engineer in Southend. You were left wondering if this was just a temporary fix. I have a line fault that needs to be fixed. Orders and upgrades. Replying to . If the work is not complex, theyll carry out all the external work required. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Ask questions and share tips with other people 24 hours a day. We use cookies to optimize the website, no personal information is stored. That's usually four or five days a week between Monday and Sunday. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 If the engineer is already working on the fault, then you won't be able to change the appointment. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Engineers from Openreach managed to cut our telephone line while they were working on our road. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. To change your appointment: You can also easily change engineer appointments using the BT Business app. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? BT won't send no one out because @SkyHelpTeam are my provider. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Openreach Civil Engineer Interview Questions | Glassdoor Very rarely. Monday 9th June 2014. CDM Expert - Asset & Inventory Management - BT - LinkedIn Anna Tims is away. Openreach Civil Engineer Interview Questions | Glassdoor Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. business and public sector, Media Some modules are disabled because cookies are declined. Include an address and phone number. Openreach - how long to fix a fault - Edugeek Engineer call outs and costs | BT Business normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. 30-03-2021 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. I need an engineer to come to my premises to fix a broadband fault. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Those striking are largely Openreach engineers and call centre workers. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. BT Phone Number for Customer Service & Broadband - Selectra Delayed repair following loss of service. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Contact from abroad. If you currently work for the BT Group please apply directly through the Internal jobs board. The difference between the engineers was night and day. @bt_uk. 10 reasons to work for BT Openreach - VERCIDA Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". The cookie is used to store the user consent for the cookies in the category "Other. - Providing support for Service and Commercial inventory. Then just follow our step-by-step guide to install your broadband yourself. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. 26/04/2017. I also get time for classroom learning which hopefully . Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Some advice for working as a Civil Engineer with Openreach 2023 BBC. Log intoorder trackerusing your BT ID or order reference and postcode. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. They will try and get you . BT. Missed appointments. And once you've got some experience under your belt, there should be opportunities for overtime. Openreach did not have anything to add to the BT statement. Work Experience. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. It also insists that the line is properly fixed. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. By clicking Accept All, you consent to the use of ALL the cookies. Working Hours at Openreach | Indeed.com If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Apprenticeships. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. This cookie is set by GDPR Cookie Consent plugin. The fault isnt due to fair wear and tear. . These cookies ensure basic functionalities and security features of the website, anonymously. BT on Twitter: "@katenoblett The engineers work for Openreach not us 0 Ratings Ibz The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. as per usual ,engineers working across the road and our broadband goes down. If you cant change your appointment, chat online or call us and we'll do it for you. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. So we have a line that works upstairs but he has broken the one we want downstairs. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. The installation takes around three hours and the Openreach engineer will need access to your property. Micky37 However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Log into order tracker using your BT ID or order reference and postcode. What are the time slots for Openreach engineer appointments? They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. I'm wondering will there be engineers working on a saturday? 8.40 for each calendar day that the service is not repaired. Do openreach/ BT engineers work 24/7 - thinkbroadband I have sent a pm with my information and description of the situation. Was the First Engineer who the complaint was about actually a Qube Engineer? You might not need a visit, just the right advice and help to identify the problem! @katenoblett. What is a Fibre to the Premises (FTTP) Service Identifier? An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. The fault is due to damage caused by someone at the customer's premises. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Instal a new Telephone Extension Socket bt openreach working up a pole today. They will discuss this with you before starting any work. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Well send you a confirmation email with your appointment date and time slot. Asked 22 May 2022 BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Just click on. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Graduates & Apprentices - Early careers - Careers | BT Plc He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Openreach Trainee Engineer Reviews | Glassdoor More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Overtime is usually available so the minimum . So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. 12h52. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. The cookies is used to store the user consent for the cookies in the category "Necessary". business and public sector, For business and public 30-03-2021 on Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. The engineer first needs to turn on the cable that runs from the street cabinet to your property. If you're an engineer, that's usually four or five days a week between Monday and Sunday. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. When you report a fault, we try and assess whether therell be a charge or not. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Help and support; Contact BT; Back. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Openreach will then be in touch to arrange when they can complete the work at your premises. Well, by fiddling around on the Internet you have found me! Daniel Mark - Area Manager - Openreach | LinkedIn When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. I'm wondering will there be engineers working on a saturday? on If you arent available, someone over 18 will need to be around. Complex Engineering Reception and Triage. What are the time slots for Openreach engineer appointments? This is a very common mistake made worse by the press. 22h. Lost or stolen. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. @bt_uk. Well let you know if this happens. You also have the option to opt-out of these cookies. When you contacted BT, it said it had not booked that engineer and did not know about the work. Darlington, United Kingdom. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. In your case, communication between the two appears to have broken down badly. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Work programme gives an insight into life as an Openreach engineer Damage to equipment within your premises caused by lightning or power surges. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Engineers from Openreach cut the telephone line while working in the street. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Account and billing. [ link to this post] I have a line fault that needs to be fixed. My dad said we needed the one downstairs which he had already disconnected. Although I would guess your fault will probably be picked up on Monday morning. 'Openreach' Engineer walked out after unable to re - BT Community But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Talk about pass the buck BT! He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Working from home no service passing the buck. If you aren't available, someone over 18 will need to be around. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Contact Us | Openreach Your contracted to 37.5 hours a week for work which your are field based. Anyone else had this? Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 It does not store any personal data. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Faulty equipment like a telephone or router not covered by a maintenance contract. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). There's more to Openreach than meets the eye. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Openreach field engineer at BT Review | RateMyApprenticeship Its not BT Openreach, its simply Openreach, a BT Group company.. Automatic compensation: What you need to know - Ofcom Contact BT for help and support with your BT broadband, TV, home phone or mobile. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Compiled by Patrick Collinson. Damage caused during a break in to your premises. Ask questions and share tips with other people 24 hours a day. Working at Openreach: Employee Reviews | Indeed.com This cookie is set by GDPR Cookie Consent plugin. Youll be sent a new hub, so keep it somewhere handy. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Working at Openreach: 444 Reviews | Indeed.com 10 reasons to work for BT Openreach. How long is the appointment? Ring sky told an engineer will come out in the next 48 hrs. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Jobs at Bt Openreach - Civil Poling Engineer Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. The Communication Workers Union (CWU),. Phone Engineer My background-why I left the BT Openreach Job I loved Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. I know this because I have 26 years of experience tracing all kinds of faults. This has been a nice experience and I wish the best to Arran in finding work.. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Sustainability, Northern This is simply not true. Necessary cookies are absolutely essential for the website to function properly. Thousands of members of Communication Workers Union will take action for 24 hours. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. 10. Analytical cookies are used to understand how visitors interact with the website. Man found dead after Abergwyngregyn river search named - BBC News The BBC is not responsible for the content of external sites. 30-03-2021 Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! The cookie is used to store the user consent for the cookies in the category "Analytics". I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so .
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