While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. But be aware that, depending on your bank, it can take 10-14 days for those funds to become available in your bank account. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. I had a valid receipt to return paints that I worn once then washed. If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. Never EVER pay with card in Ross, take cash to get a cash back. Can I return them? The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. A receipt is the prime proof of purchase at Ross. The cashiers are highly disrespectful and forget about them ever saying thank you. My items were newly bought with tags or stickers and clearly never used. Bought a shirt I didnt realized was stained. Coverage provided by 3rd party carriers may be acceptable if the policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover . 5. Daily health checkups of all the associates working in the store. If Ross offered clothing rentals you'd have no problem, but it doesn't. Only once did i sign. Be sure to check items especially clothing closely before purchasing. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference. I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. I need to return some of these items and this is one of them. Ross Return Policy General Return Policy Fine Jewelry, Swimwear and Lingerie Return Policy FAQ Can I order items online from Ross Dress for Less? She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. My 14.99 capris did not show in the system. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. So you wash it and find out you can't return it because you wore it then washed it. - aren't your clerks supposed to ask. goodwill is a little bit better. Response was yes they should but sorry. Where and How to Find them at Store or Online? Suck it up and stop complaining. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Can my grandmother get her money back? Also who cares if someone knows your divers license number, that os not sensitive information. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. People will pay more for an item if there is better customer service. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? How to activate the MCTR debit card. Your refund will be processed via your original payment method. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. I have made plenty of returns with no issues. Could not returned them. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. I have spent thousands of dollars at various Ross stores. I am sitting here reading some of the most ridiculous complaints from people. It would be better for them no to sale this kind of merchandise. After I washed them one of them had a small hole in it. I've never had a problem returning things to Ross. I don't think so. The subtotal of the items I purchased before the $24.99 return was $60.92. I am not "computer literate" so if I don't do this correctly please direct me on what to do. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. The return window for items sold on Target.com begins once the order has been invoiced. Can I get a cash refund if I paid by debit card at Target? I didn't notice the credit until I had arrived at home. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. I do a lot of shopping at Rossor at least I used to. I'm very upset and would like an answer. I walked over the Ross by my work. How are you going to deny me an exchange when all of the tags are attached to a gift item? Please keep this in mind next time your purchase with your debit or credit card. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. She refused to give me credit today? Thank you. Can I return items at the Ross store without the receipt? I requested a manager and he was the manager. Keep in mind.l, by store policy the limit is $50 without a receipt. Money Network says to activate the card, you should call 1-800-240-0223 to set a 4-digit pin and get your balance, and sign the back of the card. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. We returned a shoe rack that cost $24.99. You dont need a tag either but you will need your Id for all returns. Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. I will not be shopping at Ross again. TX. I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? Your email address will not be published. You can also opt for store credit if youd prefer. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. If it takes a second to take it should take a second to return. They were not work an unknown to me, I just read on line what I am suppose to do with the return. I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. 6. This is not a responsible and honest store. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. I'm not a habitual Ross shopper. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. Lets get started. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. Over a 2 day period, I visited 3 different Ross stores in order to purchase four I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. What a scam horrible service. You will receive a refund as a store credit or can also choose to exchange the item at its current price. With Ross, it's better to really think before you buy. Even the dollar store has better quality than Ross. How Long Does A Debit Card Refund Take? - SuperMoney I'm trying to return 2 unused items from Ross within the 30 day policy at the store in La Verne where I bought it. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). The customer service is unbelievably horrible. I am a working professional and this is not the first time I was treated with disrespect at this Ross'. I will never shop in this store again. All returns are subject to system verification. She told me that is manager on duty and the things have to go on her way!!! Ross is a California based discount department stores chain, targeting middle-income households. Learn about refunds on Google Play in EEA countries and the UK Boo hoo~! The refund will take around 5 days to reflect on your account. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. I take this into consideration when shopping there. I bought a bottle of mens cologne yesterday. Return Policy For Items Purchased In Stores | Marshalls An example of data being processed may be a unique identifier stored in a cookie. i did not have time to stand in line twice. To Purchase!!! Just BAD business ! Some retailers just "let them walk out". See Also: The 2 Best Days to Shop at Ross to Save Money. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. Contract. Went to Ross bought a phone charger and broke within 24Hrs then returned it bought another in store plugged it in and that one just didn't work returned it and got my cash and left. When I purchased the items I specifically asked about the return policy. Don't shop at Ross if you don't like it! Although I saw the 14.99 shorts, mine came up as clearance to .49. Its also important to note that youll be stuck with store credit for the current selling price of the furniture. If so can I get a new ring. (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. Ross Return Policy: Insider Tips for Successful Returns I shopped at Ross and picked up a couple items. Ross is the only store I ever have problems with returns. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). From the Vendor dropdown, select your vendor. I have bought pet clothes, but that's it. I bought a pair of shoes for my son. Ross Return Policy: Insider Tips for Successful Returns Every Time, The 2 Best Days to Shop at Ross to Save Money, How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. The refund will be initiated only if approved by their Refund verification system. Anyway, they told me they could not take back liquids. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. The only way a store can compensate for losing money like that is to raise the prices. To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. I have always had a pleasant experience at Ross so I keep going back. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble. They said my shoes were part of a different shipment and were now marked down. For current store hours in your area, please visit our Store Locator. Last Saturday, my mother asked me to take her to Ross. See Also: The 2 Best Days to Shop at Ross to Save Money. Can I exchange to items for one item if not used or worn? On Tuesday I purchased apps 160.00 in merchandise. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. In case of a non-receipt return, you will get store credits. Purposes. TO WATCH ROSS EMPLOYEES THAT IS WHY. I took out the cologne and it was so small. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. You DO NOT need to return items to the same Ross store where you bought them. I purchased a purse on 5/15/16 and took it home. Your refund will be processed via your original payment method. BETTER FOR ME! Can they still return to a different card even if its not the same on the receipt? Come back tomorrow and the manager can do it. Also, a lot of places ask for ID so that they can keep track of you. I tried to overlook the attitude she had from the start. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! UCO BANK-Debit Card Policy Page 1 of 6 DEBIT CARD POLICY 1. Did not want give to know. I was honestly insulted. I Had My Receipt And Used Cash. All we can do in store is carry out Ross procedures. We encourage you to share your experiences in the comments section below. She opened the gift on Christmas and excitedly asked to try them on. Yet, all tags on items and they had no damage. We were very loyal Ross customers but no more. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. you don't want to look up the items one the receipt??? Ross has a very strict return policy because we are a discounted store, we already offer very low prices. Heck, some will even give you a ~3% discount for using . After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. Take along the item and its invoice. After locating your nearest Ross store, pay a visit to that store. I had 3 at that time for a total of 41.00 dollars. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. I'm very sorry,so ashamed. What a RIP off. A valid picture ID (Driver's License, State Photo ID, Passport or Military . Also, a lot of places ask for ID so that they can keep track of you. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. Hobby Lobby Return Policy With Debit Card (Full Guide) - RV and Playa I was reading some of the other post and just would like to comment on some of them as far as returns. I'm done. They did not have another belt to exchange so I wanted.a refund. Ross Stores uses a refund verification system. Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. Debit Card A debit card is a plastic card that provides the cardholder electronic access to his/her bank account(s). 2. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. $7.00, paid with check. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. We had a receipt, all item's tags and ID. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. She then tried to enter the number and gave me grief as to what was on the receipt. If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with a similar one. WHAT A SCAM!!! Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. I had. Makes me wonder why I even still shop there. Walmart Marketplace Return Policy. I went to return it 2 days later, and they would not allow me. It takes days for my bank to refund the money. I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. So they really don't lose too much revenue when items are torn, broken or destroyed. I tried to hold a conversation and she got ruder. If the product becomes faulty after wearing it then that is your loss. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! This has been a lesson learned to not shop at stores that are not trustworthy. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. 11.12.17. According to the Electronic Funds Transfer Act (EFTA), the longer your wait to report a lost card, the higher your liability becomes. I put down my purchases and walked out of the store. Ill keep this list updated in case new items are added to their exceptions list. BETTER FOR ME! At TJ Maxx when you return for another size they just wave you through. Thank you. All merchandise is representative of the merchandise carried in our stores. So here I was, with a purse that one side of the pocket exposed with a faulty zipper. She then put ALL of the merchandise in ONE big bag!! I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. Answer (1 of 4): Here are Target's refund options. I would rather pay more for a better quality item that would be returnable. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. 9. Just take your product in its original condition back to your local Ross store with the purchase receipt. He said more than once - "What is required is a State or Federal ID and your ID is local". I'd rather buy it,think about and decide when not having to rush to a decision. Remember that youll still need the purchase receipt. My mother was a seamstress when she purchased clothing that may have had a few buttons missing or the zipper was ripped out of it, those are things that are easily replaceable. You can't just buy something to use one time and return it later because that's called a rental. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. The receipts states a different description than the actually jewelry item. Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. Because it was washed now I can't return it. I am sorry to say that I have to disagree to this policy. i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. Bought a jewelry item and was trying to return it. 16. It was like I walked 2 miles just to give them $49. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. Warning - do not shop at the Layton Ross store. Another associate came over to assist her. The earring fell off the stud when she picked it up. I very depressed over this situation, here I have been trying to get a pair shoes. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". I would never go to ross and I do not recommend it for many different reasons. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. My experience at Ross' in Catonsville, MD was terrible. This is the most unprofessional and rude person I ever met! If you want to sanitize the debit card but a refund the tags only. I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there when I went to return they offered me $0.16 yes no joke 16cents!! On January 15, Ross Furniture, Inc., accepts a $5,000, 180 day. She did not give me a chance to explain the math and that the numbers did not add up. A couple days later I checked my credit card and did not see the credit on my account. I have never had that happen before. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. Why can't Ross honor a legitimate mistake. She balles up the gown in the same bag as the shoes. The Credit/Debit Card Policy encompasses people, processes, and systems and as such applies to: -All computing and network resources with regard to credit card processing. In California, Ross Dress for Less Gift Cards with balances less than $10 are redeemable for cash. I would like to know if I could exchange some gifts I got from Ross. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I replied yes, she immediately caught an attitude!! As a Ross employee I'll clarify some of these incidents for you. I am another Ross employee that explain some issues stated here. If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. Walmart Standard Return Policy. Does Ross Dress for Less accept resale certificate? When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. Fish Skinner Lake. On Tuesday I purchased apps 160.00 in merchandise. How to Find Proof of Purchase of an Item Bought With Credit Card The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished? Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. This woman will be fired and I will do whatever it takes to make this happen. Also, to protect their associates and customers from covid, they'll keep the returns in quarantine for 72 hours before being returned to the sales floor. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. The cashier was asking for my ID. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. However, for a refund, the return will need to be handled through the mail. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. 30 days is too little time. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit.
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